Return & Refund Policy
Last Updated: October 9, 2026
At cmiravz, customer satisfaction is important to us. We offer a 30-day return policy to provide customers with a transparent and convenient shopping experience.
Please review the following terms before requesting a return or refund.
1. 30-Day Return Policy
We accept eligible return requests within 30 calendar days of the date your order is delivered.
To initiate a return, please contact us at support@cmiravz.com within 30 days of receiving your order.
This voluntary return policy does not limit any additional rights provided by applicable consumer protection laws.
2. Return Eligibility
To qualify for a change-of-mind return, the item must meet the following conditions:
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The return request is made within 30 calendar days after delivery.
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The product is unused and unopened.
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The product is in its original packaging.
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The product is in a condition suitable for resale.
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Proof of purchase or an order number is provided.
Products that have been opened, used, or damaged by the customer may not qualify for voluntary returns unless required by applicable law.
These conditions do not affect your rights regarding defective, damaged, or incorrectly supplied products.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at support@cmiravz.com as soon as reasonably possible.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs of the product and packaging, where reasonably available.
We will review your request and arrange an appropriate solution, which may include a replacement, refund, or other remedy required by applicable law.
If a return is necessary because of our error or a confirmed product defect, we will cover reasonable return shipping costs.
4. How to Request a Return
To request a return, please follow these steps:
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Email support@cmiravz.com with your order number and reason for return.
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Our customer support team will review your request.
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If your return is accepted, we will provide return instructions and the appropriate return address.
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Securely package the product and follow the instructions provided.
Please contact us before sending any items back.
Our registered business address is not necessarily our return warehouse address. The correct return address will be provided after your request has been reviewed.
5. Return Shipping Costs
For voluntary returns due to a change of mind, customers are responsible for return shipping costs unless applicable law requires otherwise.
For returns caused by damaged, defective, or incorrect products, cmiravz will cover reasonable return shipping costs when a return is required.
We recommend using a trackable shipping service for returns arranged by the customer.
6. Refund Processing
Once an eligible returned item has been received and inspected, or a refund without return has been approved, we will notify you of the refund status.
Approved refunds are generally initiated to the original payment method within 5–10 business days.
The actual time required for the funds to appear in your account may depend on your payment provider or bank.
Where applicable law requires an earlier refund or a different process, we will follow those legal requirements.
7. Original Shipping Fees
For voluntary change-of-mind returns, original shipping fees are generally non-refundable unless otherwise required by law.
If an order is refunded due to our error, a confirmed product defect, or another reason requiring reimbursement under applicable law, eligible original shipping charges will also be refunded.
8. Order Cancellations
If you wish to cancel your order, please contact support@cmiravz.com as soon as possible.
If your order has not entered the shipping process, we will attempt to cancel it and provide a full refund.
If the order has already been shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
Mandatory statutory cancellation rights remain unaffected.
9. Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at support@cmiravz.com.
We will investigate the shipping status with the relevant carrier or fulfillment provider.
If your package is confirmed lost in transit, we will arrange an appropriate replacement or refund in accordance with applicable law.
10. Refund Delays
If your approved refund has not appeared in your account after the expected processing period, please contact your bank or payment provider.
If you still need assistance, please contact support@cmiravz.com and include your order number.
11. Statutory Consumer Rights
Nothing in this policy excludes or limits any mandatory consumer rights under applicable law.
Customers in certain jurisdictions, including the European Economic Area and the United Kingdom, may have additional statutory rights relating to product conformity, cancellation, and refunds.
Where applicable laws provide greater protection than this policy, those legal requirements will prevail.